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Are you the superstar we've been looking for?
At Eagle we seek passionate team players with an eagerness to learn and a determination to succeed. Check out our career opportunities below and discover how you can make a difference in the lives of our customers, our community and our company.
To provide 1st level problem determination and resolution for all problems reported to I.S. from its Corporate and remote clients. To ensure all problems are resolved in a complete, proper and timely manner.
Log detailed information regarding all incoming problems as soon as received.
Good typing skills are essential.
Perform 1st level problem determination and resolution on all problems.
If unable to resolve the issue, to escalate it to the appropriate support team.
To monitor and follow-up on all outstanding issues to ensure proper and efficient resolution or to update the client as to the current status.
Notify appropriate management of priority problems and subsequent resolution.
To utilize all tools necessary to monitor servers and perform other daily duties.
To dispatch and follow-up on hardware services as required.
To accept and distribute software and hardware installation requests.
To maintain the I.S. Call-Tracking software.
To create and maintain personal IDs for security access to the AS/400, Network and other necessary software/applications.
To backup/support Computer Operations.
To maintain a high service oriented attitude; striving to permanently resolve all problems within the guidelines established by the I.S. department.
To communicate effectively and professionally, in both oral and written communications, with all levels of personnel.
To perform any other function required by I.S. Management for the successful operation of all I.S. services provided to our clients.
High School diploma.
Minimum of two (2) years experience in an I.S. Helpdesk environment.
Additional experience in the I.S. field.
Bachelors’ degree in a related field may substitute for some work experience requirements.
Must possess organizational skills.
Must possess good time management skills.
Must possess good interpersonal skills.
Must possess strong motivational skills.
Must be able to listen effectively and follow directions.
Must possess the ability to understand the technical aspects of an I.S. department.
Ability to analyze problems, determine solutions and produce the desired outcome.
Must be a Team Player with a strong work ethic.
Benefits & Compensation
Full-time, regular associates are allotted personal days and paid sick leave and begin to accrue vacation time from the first day of employment! Eagle also provides ten paid holidays, including New Year's Day, Memorial Day, Thanksgiving and Christmas
Our parent company, Lennar, offers various low and high insurance plan options including medical, dental, vision and life. Choose from several plans and multiple network providers for the best care in your area.
All associates are eligible to enroll in the 401[k] plan. Lennar provides a company match on pre-tax contributions and offers an array of investment and contribution sources from which to choose.
Do you know anyone looking for a new home? Associates may receive a referral fee if they refer a new, first-time visitor to a Lennar community. Associates may also take advantage of special incentives on the purchase of their own new Lennar home, as well as receive special interest rates and closing costs with Eagle.
Eagle also offers access to exclusive discounts and rewards at thousands of brands. From purchases big and small, our corporate rates can help you save on everyday items!
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Eagle Home Mortgage, LLC. is a subsidiary of Lennar, an S&P 500 real estate and financial services leader. Whether you are buying your first home or your fifth, our focus is to provide you with exceptional customer service and home financing options that are best for your needs.
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